As a security measure, we need to be sure that only you can change your password. This is a three-step process.

1. Complete this form by filling in the email address with which you registered at bivio. This will send you a Password Assistance email message.
2. Locate the Password Assistance email message and click on the enclosed link. You may need to look in your junk mail or spam folder because some email services incorrectly identify the Password Assistance email as junk mail.
3. Click the link in the Password Assistance email to open the reset password form, and choose a new password.