Member withdrawal - AccountSync message - club_cafe

Member withdrawal - AccountSync message

mmoriarty on

Robert,

Laurie recently walked our club through a withdrawal. We had made many errors before contacting her at bivio. We are very appreciative of all the information she offered.

Mary

On Monday 10/11/2014 at 1:28 pm, Laurie Frederiksen wrote:

Hi Robert,

You must have unidentified debits or credits in your records. You need to find them and identify what they were before you can enter a correct withdrawal.

If you email us at support@bivio.com, we can look at your records and give you more details on which entries are causing you the problem.
Laurie Frederiksen
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On Mon, Nov 10, 2014 at 1:16 PM, Robert Leppanen wrote:
While inputting information on the Withdrawal page for a
withdrawing member, I get the following message:
"There are unidentified AccountSync debits or credits prior
to the selected Valuation Date. Before recording the
withdrawal, you must identify the items on the Account
Details page."
How do I fix/get past this?

Mail