We really appreciate everybody's feedback to the non-profit idea (read discussion here). We heard you loud and clear: keep Bivio running as it is. We're on it!
We have identified a very talented candidate to help us maintain and enhance the software. Discussions are ongoing. More news will follow.
Many of you suggested we raise prices to allow us to hire a full-time programmer. Our last price increase was seven years ago. In hindsight, not raising prices more frequently was a mistake as it limited our capacity for keeping up with technical advances. From a fiscal perspective, you've had the benefit of seven years without price increases.
Today, we took your advice and raised prices on all of our services. Please visit our Prices page. We realize the amount of this price increase is going to be a surprise for many of you. If we had increased prices modestly over seven years, we would have arrived at the same prices.
You said that you want Bivio to stay as it is or be even better. With this increase, we will be able to do that.
Thank you for being loyal customers.
When will this take effect? Next billing?
Sent from my iPhone
On Aug 18, 2022, at 12:25 PM, Robert Nagler <firstname.lastname@example.org> wrote:
The price change is effective immediately, but not everybody renews at the same time. You will see the price change the next time you renew.
We just recently paid for our renewal; the check has cashed,
and posted. Our official renewal date is next month (Sept).
Does this mean we don't pay the higher fee now? Or do I
send the (new) balance due now?
TERIC Investment Club
Your renewal is good. No need to pay more.
Rob, tell me if my math is good. You added roughly $100 to your average club bill, and you have 1600 clubs, so you get roughly $160k out of the deal. That seems to be one solid tech person plus benefits, which leaves you and Paul still out there hustling outside of Bivio. I would not get into your knickers like this, but you did more or less invite your members to jump in with both feet.
You wrote that if Bivio would have increased prices over the past seven years you would have gotten to roughly the same place.
The same place is not where you want to be. You want to be ahead of the curve and I would think you and Paul want to be under the same corporate roof pushing Bivio as an investment club go-to kind of firm. Will you be able to do what you want with this?
Sumner Stock Selectors Investment Club
On Thu, Aug 18, 2022 at 3:04 PM Robert Nagler <email@example.com> wrote:
We are pleased with your decision.
Sent from my iPad
> On Aug 18, 2022, at 3:04 PM, Robert Nagler <firstname.lastname@example.org> wrote:
> Hi Lynda,
> Your renewal is good. No need to pay more.
I appreciate your math and your concern for our finances. Our goal was to double revenue, which we will do if we don't lose many customers. So far the feedback has been very positive so keep those cards and letters coming!
We need a really good programmer, and we found one. He's watching your responses as you write them to help with his decision.
One of the bits of magic about what we have created with Bivio is that we can maintain it with very little programming time. The reason we need a full-time programmer is to add features such as e-filing and to make some improvements. With one full-time programmer, Paul and I will be able to support Bivio quite easily.
Thank you, Patricia!
Our Club is very happy about your decision, and supports the choices you've made to increase price, and hire additional programmer staff. Our history with Bivio has been long, and very positive. We look forward to many more years of excellent support, and the additional changes you mention.
On Thu, Aug 18, 2022 at 12:33 PM Robert Nagler <email@example.com> wrote:
I have a question about the subscription length and the transactions. If you run out of transactions before the annual membership renews, what are your options?
Conversely, what if you reach the end of the year and have extra transactions left over? Does the subscription continue until the transactions are used up? Or do the transactions expire?
On Thu, Aug 18, 2022 at 1:24 PM Robert Nagler <firstname.lastname@example.org> wrote:
This is the best result for those of us who have relied on Bivio for most of our club's history. I suspect I am not the only treasurer who would have had a problem going forward without your service and advice.
As a club that has to file PA state taxes, we know from experience what a time-consuming pain in the neck that is to do without Bivio. Your modest added fee for that service is well priced.
Good luck to Bivio going forward. We are rooting for your success.
Women's Investment Club
> If you run out of transactions before the annual membership renews, what are your options?
You can renew your subscription at any point during the year to add additional transactions and extend the time till your subscription expires.
In other words, your subscription expires when on the end date OR when you use up all your transactions, whichever comes first.
> Conversely, what if you reach the end of the year and have extra transactions left over?
Transactions are only usable during the term of the subscription.
Thank you Margaret and Lynda!
Happy you will continue this valuable service.
Also, the questions and answers on the price increase are very helpful.
On 8/18/2022 2:55 PM, Robert Nagler wrote: