Hello,

Is anyone seeing issues with the new Fidelity sync process (in 2026)? I am seeing the following issues and needless to say, very worrisome.

1) The process runs once every two days (seems like) however, it doesn't pull in all the transactions. For example, as of today (2/21/26), I don't see member checks deposited on 2/10 in Bivio. I do see some deposits after 2/10 making me wonder if these earlier transactions will be every pulled or not?
2) Cash balances don't reflect the latest balance in Fidelity as of the date run. The difference is large.

Support has informed me that some issues are being ironed out, but wanted to see if other clubs are seeing the same issues?

Thank you

Hello,

I just wanted to clarify a couple of things.

AccountSync runs every day for all brokers, including with
the new Fidelity data provider. Unfortunately, as is
sometimes the case when using a new system with real-world
data, there have been a couple of unforeseen issues.

Fidelity is not updating customer transaction data until
later in the day than with the old system. This makes it so
that we are currently getting data on a one-day delay. The
new system also works a little bit differently and right now
the reported broker balance may not be in sync with bivio's
account balance.

Some details mean that a bit of work is required, but we
will update the Fidelity AccountSync process as soon as
possible to address these issues.

That said, missing transactions are not expected. We ask
that clubs please email us at support@bivio.com if any
broker transactions are not imported within two business
days. We will investigate and correct any issues.

Thanks,
Justin
bivio Support